1 - What is a virtual assistant (VA)?

Consider a VA as an online administrative assistant who is responsible for a variety of administrative and clerical duties necessary to run your organization efficiently—conduct research, manage projects, take telephone calls, handle appointments, plan events, schedule meetings and appointments, organize and maintain files, handle travel arrangements, transcribe dictations, disseminate information, etc.
 
2 - How do I get started?

Simply click on the link “Hire your virtual assistant” to sign up. It is located on the higher right hand side of the web. Fill up all the necessary information. Enter the number of hours you would like to purchase.  The plan specific to the hours bought will automatically be assigned in accordance to the hours purchased at any time. Confirm Terms and Conditions, and make your payment. Once payment s accepted, you will be able to start sending us your projects.

3 – How do I pay?

Pay through our payment gateways provided by PayPal (you pay with your credit card, bank account, or PayPal balance) or Authorize.Net (you pay with your credit card).
 
4 – How do I know that my credit card information is secure?

Both PayPal and Authorize.Net are both secure, reliable and discrete.

With PayPal, we do not have access to your credit card information nor keep any record of such. Your credit card information will go directly to PayPal, without ever exposing your credit card number to us.

With Authorize.Net, we submit a credit card transaction to the Authorize.Net Payment gateway on behalf of a customer via secure connection from our website.

5 - How can I be sure that the data or documents I send you will not be used or shared by others? Where is your non-confidentiality agreement contract?

Your privacy is of utmost importance to us. We ask for your email address, phone and name for the sole purpose of facilitating delivery.

A Basic Non-Disclosure Agreement is found under the Terms of Contract. Acceptance of the Terms of Contract will make this Non-Disclosure Agreement binding, however, if you wish to receive a signed copy, please let us know by email at info@onassist.com.

6 - When will my account be activated and when will I be able to start sending work?

In most cases your account will be activated within an hour of signing up, and you can then start sending your work to us.
 
7- How do I assign tasks?

You may assign your tasks in either way convenient to you, (i) by email, online chat or phone through the virtual assistant on duty who will be on stand-by to take down your request, or (ii) through the account that you created online, where you will find a “Assign a Task” in the left side bar. Once a VA is assigned to you, you may directly communicate with him or her for your tasks and instructions.

8 – Will a VA be available at any time of the day to do my tasks?

Yes. Once a task is received, a VA will be immediately assigned to you to work on your tasks.

9 – How do I communicate with you? Will I be able to communicate with my VA?

Your choice—either by e-mail, phone, fax, instant messaging, or access to each other’s computers through remote desktop control such as logmein.com. And yes, you will be able to communicate with your VA for task related activities.

For all your other concerns, you can email the Project Manager at info@onassist.com or call at Telephone: 1 (206) 493-2603

10 - Will there be just one person helping me?
   
Ideally, one VA will be assigned to you, but this will all depend on the nature of your tasks. We have a group of professionals and staff who specialize in different fields. In case 1 VA is not enough, we will arrange a back up assistant on stand-by, ready to help with your tasks.

11 - Will my deadlines be met?

Definitely. When a task is assigned the VA will always ask when the task is due so that a back up VA may be assigned, in case there is a need for such.

12 – How do I track my hours?

Tracking your hours is simple after creating an account, you can log on and track your usage of hours on a daily basis. In your account you can view your balance see what your hours were used for and purchase additional hours.  If you don’t have time to maintain an account, we can maintain one for you. We can even email you daily updates of tasks and usage of hours.
 
13 – Will my hours expire?

All hours are pre-paid, and will never expire. Your hours will always be there for you, or for someone else to use.

14 - Will I be charged extra if I require a dedicated phone line in order for my incoming calls to be forwarded to my VA?

The dedicated phone line can be purchased depending on availability. You will be charged a minimum $12.50/week, for a minimum period of 1 week. Dedicated phone lines are allowed for clients who purchase a minimum number of 5 VA hours a day for 5 days (Monday to Friday), or a total of 25 hours per week.

15 - Can your VA come to my office and perform work for me?

No. This is the reason why they are called “virtual” assistants—they work from a remote station.

16 - Where are you based and where are your VA's from?

We are based in Seattle, and our VAs come from the US and other parts of the world.

17 - How many VAs do you have?

We have a large number of VAs in our pool to service the requirements of our clients.

18 - How come your rates are so cheap?

All our VAs are home-based, so we are able to cut down on unnecessary overhead costs—no premiums for insurance and social security, no bonuses, no payroll taxes to worry about, no maternity benefits payments, no overtime premiums. These savings are then passed down to our clients.

19.  Can i resell your services?

Yes you can. Any hours in excess of 40 hours per week and sold to a third party will be considered as hours sold by a re-seller at a 20% discount of the original price.